[18.0][ADD] helpdesk_ticket_partner_response_mail_autogenerated_header - #1051
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Hi @peluko00, |
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mod:helpdesk_ticket_partner_response
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@peluko00 it would be great if you could review this (small) module. |
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Why do you need to modify the base module when you add a new module? |
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This is to skip sending the response email if an auto-reply arrived which is functionality of the base module (helpdesk_ticket_partner_response). |
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Please separate this [IMP] in another pr |
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Done in #1053. |
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@peluko00 now this goes green. Could you review, please? |
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@peluko00 please check. Thanks. |
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@marcelsavegnago could you review this too, please? |
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When an auto-generated email (e.g. an out-of-office reply carrying
Auto-Submitted: auto-repliedorX-Auto-Response-Suppress: AutoReply/All)is received on an existing helpdesk ticket, the ticket stage must not be
advanced automatically to avoid treating bot replies as genuine partner responses.
This module integrates
helpdesk_ticket_partner_responsewithmail_autogenerated_headerby overriding_skip_ticket_stage_update_from_autoreplyto detect such headers and suppress the stage update.
If follows a similar approach as #1050