Hi Microsoft Support Team,
We are currently experiencing a performance issue in Business Central related to journal entry processing.
When users input or modify values in the following fields:
on pages where General Journal Line is used as the source table, the system responds very slowly.
We performed debugging and identified that the delay seems to be related to the Workflow Management codeunit.
Specifically, the following procedure is consuming significant processing time during field validation:
FindWorkflowStepInstanceWithOptionalWorkflowStart.
This procedure appears to be triggered repeatedly whenever the Account No. or Account Type fields are validated.
Current Impact
Slow user experience during journal entry input
Significant delay when entering multiple journal lines
Users report lag during daily operations
Additional Information
Environment: SaaS
Business Central Version: 27.5
Workflow Enabled: Yes
Customization related to journal/workflow: No (we already uninstall all extension)
Number of Record in table Workflow Instance step: 743.000 records.
Right now, i have upgraded sandbox environment to v28 and the problem has been solve. Beside i found that one difference code in procedure FindWorkflowStepInstanceWithOptionalWorkflowStart (attachment image). Is that the root cause.
Can you suggest me how to solve this issue without upgrade to v28?
Hi Microsoft Support Team,
We are currently experiencing a performance issue in Business Central related to journal entry processing.
When users input or modify values in the following fields:
on pages where General Journal Line is used as the source table, the system responds very slowly.
We performed debugging and identified that the delay seems to be related to the Workflow Management codeunit.
Specifically, the following procedure is consuming significant processing time during field validation:
FindWorkflowStepInstanceWithOptionalWorkflowStart.
This procedure appears to be triggered repeatedly whenever the Account No. or Account Type fields are validated.
Current Impact
Additional Information
Environment: SaaS
Business Central Version: 27.5
Workflow Enabled: Yes
Customization related to journal/workflow: No (we already uninstall all extension)
Number of Record in table Workflow Instance step: 743.000 records.
Right now, i have upgraded sandbox environment to v28 and the problem has been solve. Beside i found that one difference code in procedure FindWorkflowStepInstanceWithOptionalWorkflowStart (attachment image). Is that the root cause.
Can you suggest me how to solve this issue without upgrade to v28?